JOBWARD SUPPORT ASSISTANT
Fewer repeat questions.
More time for
your customers.
Help customers before and after the sale through chatbot, SMS and configured voice workflows. Answer from your approved information and pass complex issues to your people.
Jobward Support Assistant•••
Please bring your confirmation email and any details about the service you need.
10:24 AM
Of course. Please share your name and preferred contact details so our team can follow up.
10:24 AM
!
Needs a human · Billing enquiry
Customer would like to discuss a billing issue. Forwarded to your team with contact details.
›
Type a message… ➤
Illustrative example · Approved FAQ automation
Faster routine answers
Help customers quickly with common questions.
Fewer interruptions
Give your team more time for complex issues.
Clear human handoffs
Seamlessly escalate when your team’s help is needed.
Everyday help, packaged for your business.
Practical support that reflects your business, your policies and your brand.
Before the sale
Services, hours, locations and general questions.
After the sale
Approved guidance, preparation and simple troubleshooting.
Consistent answers
A knowledge base built from your FAQs and policies.
Context for your team
Capture the enquiry and contact details when help is needed.
Your policies become useful answers.
Turn your existing information into clear, helpful replies.
Appointment preparation✓ Approved by your team
- Bring your confirmation email
- Photo ID for in-person visits
- Arrive 10 minutes early
- Let us know if you need accessibility accommodations
- Other useful information…
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Illustrative training example•••
Draft reply
Please bring your confirmation email.
Edit draftApprove for manual send
During review-first onboarding, staff handle sending and actions. Live automated replies stay off until approved.
You own the exceptions.
Your team handles complaints, refunds and decisions beyond the approved knowledge. Jobward maintains the assistant and improves its answers with your feedback.
Answer accuracy
Review and refine with your feedback.
Escalation quality
Ensure the right issues reach your team.
Repeat enquiries
Identify common themes to keep improving.
ONE CONNECTED PLATFORM
CAD $496 / month
One platform price, regardless of how many assistants are deployed.
$296 one-time setup per assistant rollout
Scope includes:
- One location
- Web chat plus one supported written channel
- One knowledge base
- One escalation workflow
Configuration, staff onboarding, monitoring and monthly review.
Taxes extra. Usage allowances and overages confirmed before purchase. Order-system access and custom integrations quoted separately.
Three ways to keep the conversation moving.
Website chatbot
Help visitors researching services—even after closing.
SMS
Continue approved conversations without requiring another call.
AI voice
Handle configured inbound enquiries when your team is unavailable or already on a call.
Channels are enabled and tested during setup. Voice uses an appropriate receptionist workflow; specialist requests are handed to your people. Usage and routing are scoped before launch.
INCLUDED PLATFORM + JOBWARD EXPERTISE
See the work.
Keep improving it.
Customer, social, search and reputation management in one connected platform. Jobward configures your assistant, reviews agreed activity and refines the experience with your team.
See examples for your industry → · Our approach to natural conversations →
Put routine questions
in capable hands.
Deliver helpful answers, keep your customers moving,
and give your team time for what matters most.